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Terms and Condition

TBL Bear-Assist


Terms & Conditions

1.PRIVACY
2.MEMBERSHIP
3.BEARLANDER POINTS
4.REDEEMING REWARDS
5.POINTS DEDUCTION
6.GENERAL INFORMATION


1. Privacy

TeddyBearLand ASSURE you that all information collected through our web site is for the exclusive use of Teddybearland. This information is used to make your shopping experience easy, fun and pleasant. We do not share any information provided through this web site with other companies.
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2. Membership
Membership of TeddyBearLand Club (Bearlander Club) is free. Only individuals may be members. Any individual who wishes to become a member must agree to be bound by these Terms and Conditions, as varied from time to time.

A member must notify TeddyBearLand immediately of any change of address. TeddyBearLand may terminate a membership of Bearlander Club without notice and for any reason, if the member fails to comply with these Terms and Conditions.

TeddyBearLand reserves the right to email promotional literature to a Member at its own discretion.

A member may at any time terminate his or her membership by writing to TeddyBearLand. Any tax arising from a member's participation in the Bearlander Club is a responsibility of the member.
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3. Collecting Points
Points will be recorded in a member's points record for purchases by the member of qualifying goods.

Upon signing up as a member (BearLander), you may immediately start accumulating points. You will earn ONE point for every RM1.00 (approx. US$0.26) charged (Delivery Charges not included).

A member must, in order to receive points, notify TeddyBearLand of its Bearlander Name and email address when making purchases through telephone or mail order. Information provided above must be the same as in TeddyBearLand record.

Disputes over the Points Summary must be notified to TeddyBearLand within 10 days after date of purchase of new items. The Points Summary will otherwise be taken to be correct and binding on the member. TeddyBearLand's decision on any such dispute is final and binding.

Points and any rights they confer cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these Terms and Conditions. Points have no cash or monetary value.

TeddyBearLand may, at its absolute discretion, allow the transfer of points under certain exceptional circumstances.
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4. Redeeming BearRewards
"BearRewards" are defined as the goods and/or services offered to members in exchange for sufficient amount of Points.

Only Member with sufficient points is eligible to redeem by various redemption methods implemented by TeddyBearLand. Redemption orders once accepted by TeddyBearLand cannot be revoked, cancelled, returned or exchanged.

TeddyBearLand gives no representation or warranty with respect to any products and/or services featured in our BearRewards Online Catalogue. In particular, TeddyBearLand gives no warranty with respect to the quality of the BearRewards or their suitability for any purpose.

Certain BearRewards, which are in the form of certificates/vouchers are valid for use only at participating outlets or BearRewards supplier as mentioned on the certificates/voucher and only for the specific matters mentioned therein. The certificates/vouchers are valid for use until the date specified and subject to terms and conditions therein. If they remain unused after this date, the BearRewards will lapse and will not be replaced.

Issuance of dining, travel, or hotel accommodation voucher does not constitute a reservation. The entitled member is responsible for notifying and making all reservations.

TeddyBearLand does not accept liability whatsoever (including negligence) with respect to the BearRewards supplied or in connection with any BearRewards supplier's refusal to accept certificates/vouchers issued by TeddyBearLand for the purpose of redeeming BearRewards. Any dispute arising from this is solely between the Members and BearRewards supplier.

TeddyBearLand may impose appropriate delivery charges and reserves the right to increase delivery charges without prior notice.

BearRewards will be posted or delivered, at TeddyBearLand's option, to the current address of the Member shown in TeddyBearLand's record. Otherwise, authorization letter or email confirmation from Member is required.

All unclaimed rewards after 3 months from redemption date will be deemed as forfeited. Points used will not be reinstated.

Delivery of BearRewards will be made against written acknowledgment or upon receipt of the rewards by occupants at the delivery address, and where such address is an office, by any office member. Such acknowledgement shall deemed to be acknowledgment of the Member.

TeddyBearLand will endeavor to deliver the redeemed BearRewards to Members within 4 to 6 weeks upon receiving the redemption request from the Member. All BearRewards delivered do not include installation cost. Any installation cost incurred will be borne by Members.

All BearRewards are subject to availability and are not refundable. TeddyBearLand reserves the right to adjust the points required for redemption of BearRewards, as well as replacing any BearRewards of approximate equivalent value without prior notice.

TeddyBearLand reserves the rights to refuse the redemption of any BearRewards or recall the redeemed item if TeddyBearLand has any reason to suspect the points were fraudulently accumulated by the Member or wrongly recorded.

Members are advised to examine all pick-up or delivered BearRewards upon receipt. Faulty and damaged BearRewards should be returned to the delivery person immediately. If a member fails to return damage BearRewards immediately to the delivery person, all delivery charges incurred for returning damage BearRewards to TeddyBearLand will be borne by the member.

In the event that BearRewards are found faulty and/or require service, all complaints or replacement request should be directed to the manufacturer according to the warranty information.

All BearRewards are subject to such other terms and conditions as mentioned in the current BearReward Schedule or in any other terms and conditions relating to the BearReward, as determined by the BearReward provider including any ticket for airliner travel. It is the member's responsibility to satisfy any terms and conditions imposed by an airline or other BearReward providers including advance booking requirements and any restrictions and/or fees payable in respect of the cancellation or alteration of tickets.

A TeddyBearLand certificate which gives force to a member's entitlement to claim a BearReward shall be conclusive in the absence of any manifested error.
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5. Deduction of Points
The number of points set out in the then current BearReward schedule for a BearReward claimed will be deducted from the points balance of the member's point record, with the oldest points being deducted first.

TeddyBearLand may also deduct from the points balance in a member's points record:

  • Any points suspected to be fraudulently record
  • Any points recorded in error; and
  • Any points relating to a transaction which is cancelled or where a refund is given

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6. General
TeddyBearLand may change, at any time and without prior notice, these Terms and Conditions, and the reward schedule. TeddyBearLand may make that change even if it has the effect of reducing or extinguishing the number of value of, or the period of expiry of any existing or future points. TeddyBearLand will attempt to notify members of any changes.

TeddyBearLand may also change, at any time and without prior notice, the goods which are qualifying goods and/or the number of points which members will receive for purchasing such goods.

TeddyBearLand reserves the right to suspend or terminate the BearRewards program at any time without prior notice.

TeddyBearLand is not liable for:

  • Any loss, theft or damage to any BearReward in the course of post or delivery;
  • Any BearReward not being available for any reason;
  • Any failure by the BearReward provider to meet the terms and conditions on which it has agreed to provide a BearReward.
  • Any failure to notify members of any changes in these Terms and Conditions, the BearReward schedule, qualifying goods and/or the number of points which will be recorded for the purchase of goods.
  • The suspension and/or termination of the BearRewards program.

All conditions and warranties, whether express or implied and whether arising under legislation or otherwise, as the condition, suitability, quality, fitness or safety of any goods or services supplied under the BearRewards program are expressly excluded to the full extent permitted by law.

Any liability TeddyBearLand may have to member under legislation is respect of such goods and services which cannot be excluded is limited, where permitted, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing, or paying the costs of repairing, the goods, at TeddyBearLand option.

A notice shall be deemed to be given by TeddyBearLand to a member if it is sent via email to the email address provided by the Member appearing in the TeddyBearLand's record.

In these Terms and Conditions "TeddyBearLand" means Cornerstone Consulting Sdn. Bhd. and the BearRewards program means those arrangements by which member receives points by purchasing qualifying goods from TeddyBearLand.com. TeddyBearLand is a trademark of Cornerstone Consulting Sdn. Bhd.
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800 X 600 minimum